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Complaint to the Consumer Relations Unit of Telecommunications Regulatory Commission of Sri Lanka

To:

Subject:

Name:

E-mail Addr:

Company:

Address(Res):

Address(Office):

City:

State:

Postal

Country:

Fax:

Telephone number(s)involved with the complaint(including area code

Service Provider:

My complaint on:

Billing
•	Erroneous billing (Disputed bills)
•	Discrepancy in rental
•	Bill payment problem
•	Disconnection on billing dispute
•	Other (Please specify)
Fault
	Fault not attended
	Frequent fault
	Compensation for non clearance of fault
	Other (Please Specify)
Installation
	Delayed installation
	Compensation for delayed installation
	Discrepancy in charges
	Other (Please Specify)
Miscellaneous
	Reconnection/Relocation
	Transfer of ownership
	Directory service
	Quality of Customer service
	Repair Maintenance Service
	Payphone/Coin collecting box
	Defective terminal or handset
	Other (Please specify)
Brief explanation of the complaint. (list of disputed charges the date or dates of the incidents involved with the complaint)
The action requested (e.g. refund, credit of disputed bills or compensation etc.)
I have contacted my service provider regarding this complaint before complaining to TRCSL.
( Please send relevant copies of documents or correspondence to support your complaint )
Additional Comments: