The
TRCSL is pleased to detail below basic guidelines that should be
complied with by applicants in the setting up of CALL CENTRES
in Sri Lanka.
-
Telecommunication
infrastructure facilities (Local and International Leased Circuits)
should be obtained from existing licensed operators.
(Click here for the list)
-
Network
should not be linked to local Public Switched Telephone Network (PSTN).
-
Network
should not be used to connect international public phone calls.(in Sri
Lanka)
-
The
network should be used only for CALL CENTRE functions. Any ambiguity
that arises regarding such permissible functions should be referred to
the Director General of TRCSL for a ruling.
-
The service
provider should agree to allow authorised officers of TRCSL to inspect
the installation and commissioning of the system, and throughout the
operation.
Director General
TELECOMMUNICATIONSREGULATORY COMMISSION OF SRI LANKA
276, Elvitigala Mawatha, Colombo 08, Sri Lanka
T'elephone.+94 11 2689345
Fax.+94 11 2689341
E mail. dgtsl@trc.gov.lk Website. www.trc.gov.lk
