RULES made by the Telecommunications Regulatory Commission of Sri Lanka under Section 68 read with Section 5 (r) of the Sri Lanka Telecommunications Act, No. 25 of 1991, as amended by Sri lank a Telecommunications (Amendment) Act, No. 27of 1996, and approved by the Minister of Posts and Telecommunications. Telecommunication Regulatory Commission of Sri Lanka. On this day of 15th August, 2001.
1.	These rules may be cited as the Quality of Service Standards Rules, No. 2 of 2001.
2.	The Quality of Service Standards set out in Schedule A hereto, shall come into effect on 1st October, 2001.
3.	The Quality of Service Standards set out in Schedule B hereto, shall come into effect on 1st January, 2002.
4.	The Quality of Service Standards set out in Schedule A and Schedule B hereto, shall apply to an operator running a fixed access telephone service.
5.	The operator referred to in rule 4 shall submit to the Commission a Quarterly information in respect of the indicators specified in Schedule A and Schedule B hereto, in the form set out in Schedule C hereto, not later than fifteen days after the end of each quarter.
6.	The information submitted under rule (5) shall be published by the Commission from time to time for the information and assistance of the customers or potential customers in at least one daily newspaper published in Sinhala, Tamil and English.
7.	Where an operator falls below the specified standards for two or more consecutive quarters the Commission may require reports to be submitted monthly in respect of such indicator.
8.	The information submitted by the operator referred to in rule 5 shall be subject to an audit by the Commission.
9.	In monitoring Quality of Service Standards the Commission may issued directives either financial or otherwise to operator referred to in rule 4, to ensure conformity with the Quality of Service Standards specified in Schedule A, and Schedule B hereto.