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Quality of Service Indicators
 

Quality of Service Rules made for the fixed access operators by the Telecommunications Regulatory Commission of Sri Lanka under the section 68 read with Section 5(r) of the Sri Lanka Telecommunications Act No 25 of 1991, as amended, has been gazetted on 31st August 2001, bearing No. 1199/28.

Accordingly the indicators given below have been submitted by the operators for the 1st  Quarter 2003.

Call Completion Ratio  * (%)

 Faults Cleared within 24 Hours (%)

* The percentage of calls attempted during peak hours which yield an answer signal

** Suntel to Suntel only        

Faults Cleared within 72 Hours (%)

Faults per 100 Direct Exchange Lines

Note :

 

Sri Lanka Telecom

Lanka Bell

Suntel

Subscriber Base as at 31st Dec.2002

768,620

41,876

72,610

Districts  covered  with a minimum  of

 500 lines  

 

All  Districts

Colombo, Kalutara, Gampaha, Galle.

Colombo,  Kalutara, Gampaha, Galle, Kandy, Kurunegala, A/P

Director General
TELECOMMUNICATIONS REGULATORY COMMISSION OF SRI LANKA
276, Elvitigala Mawatha, Colombo 08, Sri Lanka
T'elephone.+94 11 2689345 Fax.+94 11 2689341
E mail. dgtr@sltnet.lk Website. www.trc.gov.lk

05th June 2003

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