Corporate Information

The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) was established under the Sri Lanka Telecommunication (Amendment) Act No. 27 of 1996. As the national regulatory agency for telecommunications in Sri Lanka we will promote sustained development in the telecommunication industry by shaping the regulatory process, protecting public interest and being responsive to challenges in an increasingly competitive market. TRCSL will ensure that competition in the market is open, fair and effective.


Objectives of TRCSL;

  • To ensure the provision of a reliable and efficient, national and international telecommunication services in Sri Lanka.
  • To protect and promote the interests of consumers, purchasers and other users and the public interest with respect to charges for and the quality and variety of telecommunication services provided and apparatus supplied.
  • To maintain and promote effective competition between persons engaged in commercial activities.
  • To promote rapid and sustained development of domestic and international telecommunication facilities.
  • To promote research in to and development and use of new techniques in telecommunications and related fields.
    (more fully described in Section 4 of the Act).

Responsibilities of TRCSL

  • Enforcement of the provisions in the Act and conditions in the licences by the licensed operators.
  • Foster fair and sustainable competition among the licensed operators.
    • Monitoring competition to ascertain whether operators are meeting public interests objectives.
    • To ensure seamless interconnection between networks and services.
    • Establishing a general framework of open entry, non-burdensome and transparent licensing
  • Pricing
    • Ensure that telecommunication services are reasonably priced, taking in to consideration affordability etc.
  • Consumer Protection
    • To have consumer safeguards in place, and to encourage citizen participation and open dialogue by conducting inquiries in to complaints made by consumers and members of the public.
  • Social Regulation
    • Universal Access/Services
      • We will ensure provision of universal access/services to the rural communities, elderly and people who are differently able.
    • Emergency preparedness
    • To make telecommunication services available for people with disabilities.
  • Regulation of bottleneck facilities and scarce resources
    • Spectrum Management
    • Numbering
    • Rights of Way
    • Space segment
  • High quality telecommunication services.
    • To ensure that telecommunication services are of a high quality which are just, reasonable and affordable and which will satisfy the needs of the consumers.
  • Promote Good Governance.
    • We ensure a transparent decision making process, encouraging public participation and giving timely decisions by following principles of natural justice.
  • We ensure that our decisions are fair and impartial.
  • We will help to build a civil society by making our society an "informed" society in this modern information age.
  • In keeping with our vision, we will endeavour to be in the forefront of telecommunication regulation.