Telecommunications Regulatory Commission of Sri Lanka


Due to multifaceted technological developments that are taking place in the telecommunication industry, telecom regulation varies depending on the conditions of the market place. An effective regulatory framework includes the functional aspects such as consumer protection, dispute resolution and enforcement. The Compliance Division of TRCSL through its functions, aims to create an enabling environment for development of the telecommunication sector and for increased consumer welfare.

The process by which the regulator ensures that telco providers comply with rules and regulations is compliance and enforcement. To successfully enforce, TRCSL is vested with powers under the Sri Lanka Telecommunications Act No. 25 of 1991 as amended.

Regulatory compliance at TRCSL function under the following areas;


One of the main objectives of TRCSL is to ensure the provision of a reliable and efficient national and international telecommunication service in Sri Lanka. For this purpose regulatory measures need to be taken to ensure that telecommunication service providers are compliant with their regulatory obligations to provide a reliable, efficient and quality telecommunications service. This necessitates continuous surveillance of the industry and enforcement of appropriate regulatory measures. These responsibilities were carried out by the Surveillance Unit of the Compliance Division of TRCSL.

Quality of Service

QOS Rules

Guidelines for Value Added Services

Extraordinary Gazette for the Value Added Telecommunication Services provided by licensed Mobile and Fixed operators  
English / Sinhala / Tamil

Operator Self- Governance Policy for Operator Promotional Messages. Out Bound Dialer (OBD) Calls ("Policy")

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