Telecommunications Regulatory Commission of Sri Lanka

Categories of Complaint

  • Telephone service disconnections
  • Deterioration in the quality of service
  • Problems related to installation of telecommunication lines & posts.
  • Fault repair
  • Transmitting messages of an indecent, abusive, obscene, seditious, scurrilous, threatening or grossly offensive character
  • Matters related to Internet connections and services.
  • Matters related to Terrestrial/ cable/ Satellite TV
  • Billing disputes
  • Failure to provide the service within an agreed period of time after receiving the full payment from the customer.