Categories of Complaint
- Telephone service disconnections
- Deterioration in the quality of service
- Problems related to installation of telecommunication lines & posts.
- Fault repair
- Transmitting messages of an indecent, abusive, obscene, seditious, scurrilous, threatening or grossly offensive character
- Matters related to Internet connections and services.
- Matters related to Terrestrial/ cable/ Satellite TV
- Billing disputes
- Failure to provide the service within an agreed period of time after receiving the full payment from the customer.
