Telecommunications Regulatory Commission of Sri Lanka

Procedure for making of complaints

Step 1

Consumers are required to seek redress from their service provider in the first instance, in respect to an issue perceived by the consumer as a cause for complaint.

Contact details of Operators

  1. It is important for you to keep a record of any complaints made for example, copies of the complaint and previous correspondence if any, reference number given to you if the complaint is lodged over the telephone, names of the person(s) you spoke to if available, the time and date of the complaint, the answer(s) received and the like.
  2. Allow your service provider some reasonable time to act on the complaint.
  3. You may follow up by talking to them over the telephone. If you do not receive a response that addresses your problem adequately within a reasonable period of time, you may then at this stage submit a written complaint to the Commission.
Service Provider Customer care Telephone Number E-mail Address
SLT PLC 1212  
Lanka Bell Limited 115335000
Dialog Axiata PLC 1777
Mobitel (Pvt.) Ltd 1717 or 2330550
Hutchison Telecommunications Lanka (Pvt.) Ltd. 1788
Bharti Airtel Lanka (Private) Limited. 1755 or 755555555
Etisalat Lanka (Pvt.) Ltd. 1727 or     0722541541